Refund policy

At Fun Foods Direct, we aim to provide high-quality products and great service. If, for any reason, your order isn’t up to your standard, please contact us and we will do everything possible to resolve the issue.

Returns Summary

  • Returns accepted within 7 days of receiving goods
  • Customer pays return shipping for change of mind returns
  • 15% restocking fee applies to change of mind returns
  • Final sale items cannot be returned
  • Food items must be unopened and not short dated
  • Damaged, faulty, or incorrect goods must be reported within 24 hours of delivery

Change of Mind Returns

If you would like to return an item due to a change of mind, please contact us within 7 days of receiving your order.

To be eligible for a return:

  • Item must be unused
  • Item must be unopened
  • Item must be in original packaging
  • Item must be in resaleable condition
  • Customer is responsible for return shipping
  • Original shipping cost is non-refundable
  • A 15% restocking fee applies
  • Food items cannot be returned.

The restocking fee covers handling, packaging, system processing, and labour to return stock to inventory.

Once the item is received and inspected, a refund will be processed to the original payment method.

If you would like an exchange instead, a new delivery fee will apply.

Food Products

Due to food safety regulations, we cannot accept returns on food products unless:

  • The product is damaged
  • The product is faulty
  • The product is incorrect
  • The product is short dated and not advertised as such

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged, or incorrect item, please contact us within 24 hours of receiving the goods.

Please email us with:

  • Your order number
  • Photos of the item
  • Photos of packaging
  • Description of the issue

Once assessed, we will organise:

  • Replacement
  • Store credit
  • Refund
  • Exchange


If the item is confirmed faulty, damaged or incorrect, all additional costs including return shipping will be covered by us.


Please do not return goods until we provide return instructions.


Short Delivery / Missing Items

Claims for short deliveries or missing items must be made within 24 hours of delivery.

Claims made after this time may not be accepted.

Late Deliveries / Carrier Delays

We provide delivery estimates, however delays caused by shipping carriers are outside of our control.
We recommend ordering ahead of time where possible.

We are not liable for carrier delays once the order has been dispatched.

Return to Sender Parcels

If an order is returned to us due to:

  • Incorrect address
  • Not collected
  • Refused delivery
  • Failed delivery attempts

You will be entitled to a refund minus original shipping costs and a 15% restocking fee.

If you would like the order re-sent, a new delivery fee will apply.

Refund Processing


Once your return is received and inspected:

  • Refunds are processed to the original payment method
  • Processing times may vary depending on your bank/payment provider
  • Shipping costs are non-refundable
  • Restocking fee applies to change of mind returns

Warranty

Items purchased from Fun Foods Direct include a 30-day warranty unless otherwise stated on the product page.

Warranty does not cover:
 • Misuse
 • Incorrect storage
 • Normal wear and tear
 • Damage caused after delivery
 • Incorrect preparation or mixing

Contact Us

For returns, refunds, or issues with your order, please contact us.


We are always happy to work with our customers to resolve any issues and keep everyone happy.