Frequently Asked Questions

Yes. Our slushy mixes can be used in Ninja Slushi machines. Follow the preparation instructions on the product label and the operating instructions supplied with your machine.

Use the correct product for the result you want: slushy mixes are for frozen slushy-style drinks, while soft serve mixes are for suitable soft serve or frozen dessert machines.

Yes. Our soft serve mixes can be used in Ninja and other suitable soft serve or frozen dessert machines. Always use the relevant product preparation method and check that your machine is designed for the type of mix you are using.

Yes. Fun Foods Direct slushy and soft serve products can be used in compatible machines from other brands as well. This includes commercial and home-use machines that are designed for the relevant product type.

For the best result, use the correct dilution or preparation method listed on the product, do not overfill the machine and follow the manufacturer’s cleaning and operation instructions.

No. Use slushy mix in a suitable slushy or frozen-drink machine, and use soft serve mix in a suitable soft serve or frozen-dessert machine. These products are made for different textures and machine functions.

Check what your machine is designed to produce, then choose the matching category:

• Slushy mixes: frozen drinks and slushies.
• Soft serve mixes: soft serve ice cream and frozen desserts.
• Thickshake and frappe products: shakes, frappes and blended drinks.
• Sno cone products: flavoured syrups for shaved ice and sno cones.

Fun Foods Direct supplies a broad range of foodservice, event and fun-food products. Categories include:

• Slushy mixes, cocktail mixes, cordials, sno cone mixes and coffee syrups.
• Soft serve mixes, milkshake products, toppings, sauces and dessert add-ons.
• Popcorn kernels, oils, seasonings and popcorn supplies.
• Fairy floss supplies, bakery mixes, donut glaze and dessert ingredients.
• Seasonings, gravy, food ingredients and food packaging.

Yes. Our range suits home users, parties, schools, sporting clubs, cafés, restaurants, takeaway shops, caterers, retailers and event operators. Available pack sizes are shown on the individual product pages.

Please read the current product label and product information before purchasing or consuming a product, especially if you have an allergy, intolerance or dietary requirement. Packaging and formulations can change, so the physical product label is the most current source of information.

Yes. Add products to your cart, proceed through checkout and choose the delivery or collection option available for your location and order.

Please contact us as soon as possible if you need help with an order. We will do our best to assist, but changes may not be possible once an order has entered processing or has been dispatched.

Yes. Fun Foods Direct delivers Australia-wide. Delivery options, charges and estimated timeframes are shown during checkout based on your address and order.

Yes. Click & Collect is available from St Marys, NSW. Choose collection at checkout when it is available and wait for your ready-for-collection confirmation before attending.

Local and same-day delivery options may be available for eligible areas. Enter your delivery address at checkout to see the current options available for your order.

When tracking is available, your order information is supplied after dispatch. Please allow time for the carrier’s tracking system to update after the parcel has been collected.

Contact our team with your order number, photos where relevant and a short description of the issue. This helps us review the matter as quickly as possible.

Read Shipping & Delivery information →

Yes. We can discuss custom flavour and product-development requests for commercial customers, events, promotions and selected retail concepts. Suitable categories may include slushy mixes, coffee syrups, cocktail and mocktail syrups, soft serve and dessert products, fairy floss flavours, spices and seasonings.

Include the product type, flavour direction, intended customer or event, estimated first order quantity, preferred format and any timing requirements. You do not need a final recipe—an idea, theme, colour or product reference is a useful starting point.

Yes. Minimum order quantities apply to custom products. The applicable quantity depends on the product category, format, ingredients, production requirements and your brief. Our team will discuss suitable options after reviewing your request.

Some custom-made slushy mixes can be produced within 48 hours when ingredients are in stock and the final product has been approved by the customer. Other custom products may need longer lead times depending on the request.

Yes. Custom development can suit cafés, bars, restaurants, retail promotions, schools, clubs, events, foodservice operators and branded activations. Include your intended use and quantity in your enquiry so we can assess the right pathway.

White Label supply is for businesses that want to sell suitable existing Fun Foods Direct products under their own brand. It is generally simpler than developing a completely new product or flavour.

We can discuss suitable existing options across selected slushy and beverage mixes, coffee and cocktail syrups, dessert products, fairy floss, spices and seasonings. Availability depends on the product, format and commercial requirements.

Yes. Minimum order quantities apply and vary by product type, packaging, labelling requirements and order volume. Our team will discuss suitable options after reviewing your enquiry.

White Label is best when you are happy with a suitable existing product under your own brand. Custom Development is for new flavours, formulations or product concepts that require a separate development process.

Explore Custom Development →

Yes. Wholesale accounts are available for genuine businesses purchasing in commercial quantities, including cafés, restaurants, takeaway shops, retailers, caterers, event businesses, schools and organisations.

A minimum $500 spend applies for wholesale accounts. Applications are reviewed individually, and submitting an expression of interest does not automatically approve a wholesale account.

Apply for a Wholesale Account →

Wholesale is best for businesses purchasing products for use in their own operation or normal retail business.

Distributor accounts are designed for businesses purchasing larger quantities for ongoing resale and distribution to their own customer network, such as foodservice distributors, regional wholesalers and multi-location supply businesses.

Become a Distributor →

Standard wholesale accounts operate on a prepaid basis. Larger organisations, government customers and selected established accounts may be considered for trading terms following assessment and approval. Wholesale approval does not automatically provide a credit account.

Yes. Fun Foods Direct welcomes donation and sponsorship requests from schools, charities, sporting clubs, healthcare teams, volunteer groups and community events. Requests are reviewed individually and approval is not guaranteed.

Support may include selected fun food products, foodservice supplies, packaging, syrups, toppings, event consumables, product vouchers, prize packs or giveaway packs, depending on stock availability, timing and suitability.

Apply for Community Donation or Sponsorship Support →

Please provide details about your organisation, event date and location, expected attendance, community benefit, requested products, delivery needs, funding already received and how Fun Foods Direct may be acknowledged.

Yes. Fun Foods Direct has a rewards program where customers can earn points on eligible orders. Visit the Rewards Program page for current details and eligibility.

Contact our team through the website contact page, by phone on 1800 270 210, or by email at contact@funfoodsdirect.com.au. We are based in St Marys, NSW.