To be eligible for a Delivery Guarantee claim:

• Your order must have been dispatched within our advertised processing timeframe.
• The delivery address provided must be complete and accurate.
• Your order must have exceeded the latest estimated delivery date displayed at checkout.
• Your claim must be submitted within 7 days of delivery.
• Tracking information must confirm the delivery delay.

The Delivery Guarantee does not apply where delays occur due to circumstances outside our reasonable control, including:

• Australia Post or courier network disruptions.
• Extreme weather events or natural disasters.
• Floods, bushfires, storms or emergency situations.
• Industrial action or transport disruptions.
• Incorrect or incomplete delivery addresses.
• Failed delivery attempts.
• Customer-requested delivery changes.
• Orders requiring additional verification.
• Remote or regional locations where additional transit time applies.
• Other events beyond the reasonable control of Fun Foods Direct.

Estimated delivery dates are calculated using carrier estimates and historical delivery performance.

While we aim to meet or exceed these estimates, delivery timeframes provided by carriers may occasionally vary.

Orders placed during weekends, public holidays or peak trading periods may also require additional processing or transit time.

• Store credits are issued as voucher codes.
• Store credits cannot be redeemed for cash.
• Store credits are non-transferable.
• A maximum of one approved Delivery Guarantee claim applies per order.
• Store Credit Vouchers are valid for 3 months from the date of issue.
• Claims that do not meet the requirements of this policy may be declined.

1. Complete the Delivery Guarantee Claim Form below.
2. Provide your full name, email address and order number.
3. Our team will review your order and tracking information.
4. If approved, your $5 Store Credit Voucher will be emailed to you within 1–2 business days.