Help Centre
Find product preparation guides, machine compatibility and troubleshooting, ingredient and allergen information, product storage and shelf life, commercial foodservice guidance, shipping, returns, rewards, wholesale information and answers to common questions.
Popular Topics
Quick access to the information our customers look for most often.
Shipping & Delivery
Shipping rates, delivery timeframes, dispatch information and our 24/7 Click & Collect service.
Shipping Information →Refunds & Returns
Information about returns, damaged products, refunds and requesting assistance with an order.
Returns Information →Frequently Asked Questions
Browse answers to common questions about our products, ordering, delivery, accounts and services.
View FAQs →Product Help, Guides & Safety
Preparation instructions, machine compatibility, troubleshooting, commercial foodservice guidance, storage and shelf life, ingredients, allergens and important product safety information.
Machine Compatibility & Troubleshooting
Find preparation guides, mixing ratios, machine compatibility and troubleshooting for slushy mixes, soft serve, popcorn, fairy floss, bakery mixes, syrups, toppings and seasonings.
View Product Help & Guides →Product Storage & Shelf Life
Learn how to store dry mixes, syrups, toppings, seasonings and other Fun Foods Direct products before and after opening, plus guidance on best-before dates, prepared products and maintaining product quality.
View Storage & Shelf Life Guide →Ingredients, Allergens & Dietary Information
Find guidance about ingredient declarations, allergens, dietary information and where to locate product-specific information before purchasing, preparing or consuming our products.
View Ingredients & Allergens →Foodservice & Commercial Product Guide
Explore products for cafés, restaurants, dessert bars, food trucks, cinemas, clubs, caterers and venues, including commercial slushy mixes, soft serve, açaí, coffee syrups, popcorn, bakery mixes, toppings and seasonings.
View Commercial Product Guide →Product Recalls & Safety Notices
View current and previous product recalls, affected product information, safety notices and instructions if a product you purchased is affected.
View Product Recalls →Product Questions & FAQs
Looking for a quick answer? Browse common questions covering products, preparation, storage, ordering and other frequently requested information.
Browse FAQs →Orders & Delivery
Information about receiving, collecting and managing your Fun Foods Direct order.
Shipping & Delivery
Find shipping rates, free-shipping information, delivery estimates, dispatch information and other delivery guidance.
Shipping & Delivery →Delivery Guarantee
Learn about our Delivery Guarantee and eligibility for a $5 Store Credit Voucher when an eligible order arrives late.
Delivery Guarantee →24/7 Click & Collect
Collect your order free from our secure parcel lockers in St Marys NSW, available 24 hours a day.
Click & Collect Information →Refunds & Returns
Learn about returns, damaged or incorrect products, refund requests and how to contact us when there is a problem with your order.
Refunds & Returns →Rewards & Savings
Ways to earn rewards, access discounts and save when shopping with Fun Foods Direct.
Rewards Program
Earn points when you shop and redeem rewards on future purchases. Our Rewards Program is available to eligible Fun Foods Direct customers.
Explore Rewards →Discounts & Savings
View current ways to save, available discounts, promotional offers and other savings available across Fun Foods Direct.
View Discounts & Savings →Business, Partnerships & Community
Commercial foodservice guidance, wholesale purchasing, distribution, product development, affiliate opportunities, white label products and community support.
Foodservice & Commercial Product Guide
Discover products and solutions for cafés, restaurants, dessert businesses, food trucks, cinemas, clubs, venues, caterers and other foodservice operators.
Commercial Product Guide →Wholesale
Purchasing for your café, restaurant, dessert bar, food business, venue or organisation? Learn about wholesale options and business pricing.
Wholesale Information →Distributor Program
Interested in stocking and distributing Fun Foods Direct products? Explore distributor opportunities and our application process.
Distributor Information →Affiliate Program
Earn commissions by referring eligible customers to Fun Foods Direct through our Affiliate Program.
Affiliate Information →Community Donations & Sponsorships
Seeking support for a community organisation, school, charity, sporting club, fundraiser or event? Learn about our donation and sponsorship request process.
Donation & Sponsorship Requests →Custom Flavours & Development
Have a product idea? We can discuss custom slushy mixes, coffee and cocktail syrups, soft serve flavours, fairy floss, spices and seasonings. Minimum order quantities apply.
Explore Custom Flavours →White Label Food Products
Want to sell suitable existing products under your own brand? Explore our White Label pathway for commercial customers. Minimum order quantities apply.
Explore White Label →Policies & Useful Information
Access important customer policies, product resources, program terms and company information.
Can't Find What You Need?
Our team can assist with product questions, preparation and machine compatibility, storage, ingredients and allergens, orders, delivery enquiries, rewards, wholesale accounts and other Fun Foods Direct enquiries.