Shipping & Delivery
We aim to dispatch and deliver your order as quickly and efficiently as possible. Below you'll find information about shipping rates, delivery options, dispatch timeframes and important delivery conditions.
Australia-wide shipping from $14.25.
24/7 secure parcel locker collection in St Marys NSW.
View Locker Information →Available in selected local areas where possible.
We aim to process and dispatch orders as quickly as possible.
24/7 Click & Collect – St Marys NSW
Collect your order at a time that suits you with our free secure parcel locker service. Once your order is ready, we'll send your locker number, collection instructions and PIN.
No collection fee
Day or night access
PIN protected lockers
Quick and easy collection
Please contact us after placing your order and we'll do our best to prioritise dispatch where possible.
Shipping Information
Shipping Rates
We currently offer the following shipping options:
- Standard Shipping: from $14.25.
- Shipping charges are calculated at checkout where applicable.
- Heavy, bulky or oversized products may incur additional freight charges.
- Express shipping may not be available on some oversized or bulky products.
We may also run promotional shipping offers from time to time, including free standard shipping promotions on eligible orders over $175.
Order Processing & Dispatch
We aim to process and dispatch all orders as quickly as possible. Delivery and dispatch timeframes displayed on our website are estimates and can vary depending on factors including:
- Order volume.
- Stock availability.
- Courier network conditions.
- Weather events.
- Public holidays.
- Your delivery location.
- Peak trading periods.
Once your order has been dispatched, delivery is handled by a third-party carrier.
Same Day Local Delivery
Same day local delivery may be available in selected areas depending on delivery distance, order size and operational availability.
Availability and pricing may depend on:
- Your delivery location.
- The size and weight of your order.
- Our delivery schedule.
- The time your order is placed.
Please contact our team directly before ordering if you require same day delivery.
24/7 Click & Collect
Free 24/7 Click & Collect is available from our St Marys NSW location using secure PIN-protected parcel lockers.
You will receive your locker number, collection instructions and PIN once your order is ready. Please do not attend for collection until you have received your ready-for-collection notification.
For full information including collection instructions, collection timeframes, locker access and frequently asked questions, visit our dedicated Click & Collect page.
View 24/7 Click & Collect Information →Damage in Transit & Shipping Insurance
All orders are packed carefully to help minimise the risk of damage during transit. Once dispatched, parcels are handled by third-party carriers.
Where available, customers may be given the option to select shipping insurance during checkout.
- We will assist you with the courier claim process.
- A replacement or refund may be provided where applicable, depending on the outcome of the courier claim.
- We will work with you to help resolve the issue.
- Claims may need to be lodged directly with the carrier.
- We will still assist with information and supporting documentation where possible.
- Available remedies remain subject to applicable consumer law and the circumstances of the delivery.
If your order arrives damaged:
- Take clear photos of the parcel and damaged products.
- Contact us as soon as possible, preferably within 24 hours of delivery.
- Keep the products, carton and all packaging materials until the matter has been reviewed.
Stock Availability
We aim to keep inventory information on our website as accurate as possible. Occasionally, an item may become unavailable after an order has been placed.
If this occurs, our team may contact you to:
- Offer a suitable replacement product.
- Provide a refund for the unavailable item.
- Provide an updated estimated dispatch date.
Important Shipping Information
- Delivery timeframes displayed on our website are estimates.
- Carrier transit times may vary after dispatch.
- Heavy, bulky and oversized items may attract additional freight charges.
- Express shipping is not available on all products or locations.
- Please check your delivery address carefully before completing your order.
- Shipping charges are generally non-refundable once an order has been dispatched, subject to applicable consumer law.
- Free shipping promotions may have eligibility requirements and exclusions.
- Click & Collect customers should wait until they receive their collection notification before attending.
Need Help With Delivery?
Contact the Fun Foods Direct team if you have questions about shipping, Click & Collect, urgent orders or delivery options.
