Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Fun Foods Direct collects, uses, stores and shares personal information when you shop with us, visit our website, contact our team or interact with our services.

Last updated: 13 August 2026

About This Privacy Policy

This Privacy Policy applies to personal information handled by Fun Foods Direct through funfoodsdirect.com.au, our online store, customer accounts, forms, loyalty and rewards services, affiliate program, marketing communications and other interactions with our business.

In this Privacy Policy, "Fun Foods Direct", "we", "our" and "us" refer to Fun Foods Direct, and "you" or "your" refers to customers, website visitors, account holders and other individuals whose personal information we handle.

1. Personal Information We May Collect

The information we collect depends on how you interact with us and may include:

• Contact information such as your name, email address, telephone number and address.
• Order information including products ordered, billing address, delivery address, order history and transaction information.
• Account information relating to your customer account and account activity.
• Payment-related information processed by our payment providers. We generally do not directly store complete payment card details.
• Shopping activity including products viewed, searches, cart activity, purchases and interactions with our website.
• Rewards information including points earned, redeemed rewards, loyalty activity and membership status.
• Affiliate information including referral links, referral transactions, commissions and affiliate account information.
• Marketing preferences including email subscriptions, consent preferences and interactions with marketing communications.
• Customer service information including emails, forms, enquiries, complaints, reviews and other communications.
• Technical and usage information such as IP address, browser type, device information, approximate location, referring pages and website usage.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or complete a form.
• When you join or interact with our Rewards Program.
• When you apply for or participate in our Affiliate Program.
• When you subscribe to email or other marketing communications.
• Automatically through cookies, pixels, analytics technologies and similar tools.
• From service providers that assist us with payments, ecommerce, delivery, marketing, analytics, fraud prevention and other business functions.

3. How We Use Personal Information

We may use personal information to:

• Process payments and fulfil orders.
• Arrange shipping, Click & Collect, returns and refunds.
• Create and manage customer accounts.
• Operate our Rewards Program and calculate points and rewards.
• Operate our Affiliate Program and attribute referrals and commissions.
• Respond to enquiries and provide customer support.
• Send transactional communications relating to orders and accounts.
• Send promotional communications where permitted.
• Measure and improve our website, products and customer experience.
• Analyse website traffic and customer interactions.
• Personalise advertising and measure advertising effectiveness.
• Prevent fraud, misuse, security threats and unlawful activity.
• Meet our legal, accounting, taxation and regulatory obligations.
• Protect our rights and enforce our terms, policies and agreements.

Cookies, Analytics & Advertising Technologies

We use cookies, pixels and similar technologies to operate our website, remember preferences, understand how customers use our website and measure advertising and marketing performance.

Services we use or may use include:

Some cookies are necessary for our website to operate. Other cookies may be used for analytics, advertising and personalisation. Your browser and available website privacy controls may allow you to restrict certain cookies or tracking technologies.

4. Marketing Communications

Where permitted, we may use your contact information and shopping activity to send promotional communications, product information, special offers, reminders and other marketing content.

You can unsubscribe from promotional email communications at any time by using the unsubscribe link contained in our emails.

Even if you unsubscribe from marketing, we may continue to send important non-promotional communications relating to your orders, account, payments or customer service enquiries.

5. When We Share Personal Information

We may disclose personal information to service providers and third parties including:

• Shopify and ecommerce platform providers.
• Payment processors and financial service providers.
• Australia Post, couriers, freight providers and fulfilment partners.
• Website hosting, IT and cloud service providers.
• Google and other analytics providers.
• Meta and other advertising platforms.
• Omnisend and other email or marketing automation providers.
• Rewards and loyalty platform providers.
• Affiliate tracking and commission management providers.
• Fraud prevention, security and identity verification providers.
• Professional advisers such as accountants, insurers and legal advisers where required.
• Government authorities, regulators or law enforcement where required or authorised by law.

We only disclose information where reasonably required to operate our business, provide our services, meet legal obligations or for other permitted purposes.

6. Overseas Processing & Disclosure

Some of our technology, analytics, ecommerce, advertising and marketing service providers operate outside Australia. As a result, personal information may be processed or disclosed overseas.

Overseas recipients may include organisations located in the United States and other countries or regions in which our service providers and their infrastructure operate.

The locations used by service providers may change from time to time as their infrastructure and services change.

7. Security & Storage

We take reasonable administrative, technical and operational measures designed to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining accounts, resolving disputes and meeting legal, taxation, accounting and regulatory requirements.

When information is no longer required, we may take reasonable steps to delete, destroy or de-identify it where appropriate.

9. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a privacy request. Certain requests may also be subject to legal exceptions.

10. Rewards Program

If you participate in our Rewards Program, we may collect and process information including your account information, purchases, points balance, rewards earned, rewards redeemed and other loyalty activity.

This information is used to operate the Rewards Program, provide benefits, prevent misuse and communicate relevant rewards information.

View our Rewards Program →

11. Affiliate Program

Our Affiliate Program may use referral links, cookies or similar technologies to identify referrals and attribute eligible purchases to an affiliate.

We may process affiliate account information, referral activity, transaction information and commission data for the administration of the program.

View our Affiliate Program →

12. Third-Party Websites

Our website may contain links to third-party websites or services. Those third parties operate under their own privacy policies and practices. We recommend reviewing their privacy information before providing personal information to them.

13. Privacy Questions & Complaints

If you have a question, concern or complaint about how we handle personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable timeframe.

If you are not satisfied with our response and Australian privacy law applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.

When we update this policy, the revised version will be published on our website and the "Last updated" date will be amended.

Privacy Questions?

Contact our team if you have questions about this policy or would like to request access to or correction of your personal information.

Related Information