Terms of Service
These Terms of Service govern your use of the Fun Foods Direct website and your purchase of products and services from us. Please read them carefully before using our website or placing an order.
Last updated: 13 August 2026
About These Terms
This website is operated by Fun Foods Direct. References to "Fun Foods Direct", "we", "us" and "our" refer to Fun Foods Direct. References to "you" and "your" refer to customers, website visitors and users of our services.
By accessing our website, creating an account, placing an order or using our services, you agree to these Terms of Service and any policies incorporated by reference.
If you do not agree to these Terms, you should not use our website or purchase from us.
1. Eligibility & Use of Our Website
You must be legally capable of entering into a contract to place an order with us. If you are under the age of 18, you should use our website only with the involvement of a parent or guardian.
You must not use our website or services:
- For any unlawful, fraudulent or unauthorised purpose.
- To interfere with, damage or disrupt our website, systems or services.
- To transmit malware, viruses or malicious code.
- To scrape, harvest or misuse customer, website or business information.
- To infringe intellectual property, privacy or other legal rights.
- To impersonate another person or provide false or misleading information.
We may restrict or suspend access where we reasonably believe there has been misuse, fraud, security risk or a breach of these Terms.
2. Products & Product Information
We aim to ensure that product descriptions, images, ingredients, pack sizes, specifications and other information on our website are accurate and current.
Minor variations may occur in packaging, appearance, colour, formulation or presentation where those variations do not materially affect the product.
Product availability is not guaranteed until your order has been accepted and processed. We may discontinue products, alter ranges or limit quantities from time to time.
Where food allergies, dietary requirements or ingredient sensitivities are relevant, customers should review the current product label and ingredient information before use. If you require clarification, please contact us before purchasing.
3. Pricing, GST & Promotions
Prices displayed on our website are shown in Australian dollars unless otherwise stated. Where applicable, prices include GST unless clearly stated otherwise.
Prices, discounts, promotions and product availability may change without prior notice. Changes do not affect orders already accepted by us unless required by law or agreed with you.
Promotional offers may be subject to additional eligibility requirements, minimum spends, expiry dates, product exclusions and other conditions.
Unless otherwise stated, only one discount, coupon or promotional offer may be used per order.
4. Orders & Order Acceptance
Submitting an order through our website is an offer to purchase the selected products. An order is not necessarily accepted until payment has been successfully processed and we have confirmed or begun processing the order.
We may reasonably refuse, limit or cancel an order where:
- A product is unavailable.
- Pricing or product information contains an obvious error.
- Payment cannot be authorised.
- We reasonably suspect fraud, misuse or unauthorised activity.
- An order exceeds available stock or reasonable purchase quantities.
- Delivery cannot reasonably be completed to the nominated address.
- Additional verification is required and cannot be completed.
If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled portion.
5. Customer Information
You are responsible for providing accurate and complete information when placing an order, including your name, contact details, billing information and delivery address.
You should promptly notify us if you discover an error in your order information. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
You are responsible for maintaining the confidentiality of your customer account and login credentials.
6. Payment
Payment must be made using one of the payment methods available at checkout unless approved account terms have been separately agreed with us.
Payment processing may be provided by third-party payment providers and may be subject to their terms, fraud controls and verification procedures.
We may delay processing where payment verification or additional information is reasonably required.
7. Shipping, Delivery & Click & Collect
Shipping, delivery timeframes, freight charges, bulky-item surcharges, same-day delivery and Click & Collect are governed by our Shipping & Delivery information.
Delivery estimates are indicative and may vary due to courier operations, weather, location, public holidays, stock availability and other factors.
8. Returns, Refunds & Consumer Guarantees
Returns, refunds, damaged goods and other remedies are handled in accordance with our Refunds & Returns Policy and applicable Australian consumer law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
9. Delivery Guarantee
Where offered, our Delivery Guarantee is a separate goodwill program and is subject to its own eligibility criteria, exclusions and conditions.
10. Rewards Program
Participation in our Rewards Program is subject to the applicable Rewards Program rules, eligibility requirements, redemption conditions and expiry provisions.
We may amend, suspend or discontinue rewards features from time to time, subject to applicable law and any existing entitlements.
11. Affiliate Program
Participation in our Affiliate Program is subject to any separate affiliate terms, commission rules, attribution requirements and program conditions we publish or provide.
We may review referrals and commissions for fraud, self-referrals, duplicate orders, cancellations, refunds or other activity that does not satisfy program requirements.
12. Intellectual Property
Unless otherwise stated, the content on our website including text, product descriptions, photographs, graphics, logos, branding, page designs and other materials is owned by, licensed to or used with permission by Fun Foods Direct.
You may use our website for personal and legitimate business purchasing purposes. You must not reproduce, republish, commercially exploit or distribute our content without permission except where permitted by law.
13. Reviews, Feedback & User Content
If you submit a review, photograph, comment, testimonial or other content, you confirm that you have the right to submit that content and that it does not infringe another person's rights or contain unlawful, misleading or abusive material.
Where permitted by law and the relevant submission process, you grant us permission to use, reproduce and display submitted content for business, marketing and website purposes.
We may remove user content that we reasonably consider unlawful, misleading, inappropriate or in breach of these Terms.
14. Third-Party Services & Links
Our website may integrate with or link to third-party services such as payment providers, delivery providers, social networks, analytics services or other technology platforms.
Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party websites or services that we do not control, except to the extent required by law.
15. Website Availability
We aim to keep our website and online services available and operating correctly, but we do not guarantee uninterrupted or error-free access.
We may temporarily suspend or modify website functionality for maintenance, security, upgrades or operational reasons.
16. Liability & Australian Consumer Law
To the maximum extent permitted by law, Fun Foods Direct is not liable for losses that are indirect, consequential, speculative or not reasonably foreseeable.
However, nothing in these Terms excludes, restricts or modifies any guarantee, warranty, condition, right or remedy imposed by the Australian Consumer Law or other applicable legislation where that exclusion, restriction or modification would be unlawful.
Where our liability can lawfully be limited, that liability will be limited only to the extent permitted by applicable law.
17. Privacy
Our collection, use and disclosure of personal information is governed by our Privacy Policy.
18. Suspension & Termination
We may restrict or terminate access to our website, account services or programs where reasonably necessary because of fraud, abuse, non-payment, security concerns, unlawful conduct or serious breach of these Terms.
Any rights or obligations that by their nature are intended to survive termination will continue to apply.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, website, legal obligations or operating practices.
Updated Terms will be published on this page and the "Last updated" date will be changed. Changes generally apply from the date of publication and do not retrospectively remove rights already accrued under applicable law.
20. Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth laws.
Nothing in this clause limits any statutory right you may have to bring a matter in another jurisdiction where applicable law allows.
Questions About These Terms?
Contact the Fun Foods Direct team if you have any questions regarding these Terms of Service.
1800 270 210
contact@funfoodsdirect.com.au
St Marys, NSW, Australia