Refunds & Returns
We want every Fun Foods Direct order to arrive as expected. If something isn't right with your order, contact us and our team will work with you to resolve the issue as quickly and fairly as possible.
Last updated: 13 April 2026
Your Australian Consumer Law Rights
The timeframes, restocking fees and return-shipping conditions on this page that relate to change-of-mind returns do not limit any rights or remedies available to you under Australian Consumer Law where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
Order Cancellations
If you wish to cancel an order, please contact us as quickly as possible.
For a voluntary cancellation requested after an order has been submitted, a 5% cancellation fee may apply. This contributes towards non-refundable payment processing, administration and warehouse system costs associated with receiving and subsequently cancelling the order.
The cancellation fee does not apply where a refund is required by law or where the cancellation results from an error by Fun Foods Direct.
If your order has already been packed, dispatched or handed to a delivery carrier, cancellation may no longer be possible. If you no longer require the products, the applicable return conditions below may apply.
Change-of-Mind Returns
We may accept change-of-mind returns for eligible non-food products where you contact us within 7 days of receiving the goods.
To be eligible:
- The product must be unused and unopened.
- The product must remain in its original packaging.
- The product must be clean, complete and in resaleable condition.
- You are responsible for return shipping costs.
- The original shipping charge is not refundable for a voluntary change-of-mind return.
- A 15% restocking fee will be deducted from the approved refund.
The restocking fee contributes towards receiving, inspecting, handling, repackaging, system processing and returning the product to inventory.
Please do not return goods until our team has approved the return and provided instructions.
If an eligible $100 product is approved for a change-of-mind return, the 15% restocking fee would be $15. The refund for the product would therefore be $85, excluding the original delivery charge. Return freight would also be the customer's responsibility.
Food Products
Due to food safety and hygiene requirements, food products cannot generally be returned simply because you have changed your mind.
This does not affect your rights where a food product has a genuine problem. We will assess claims where a product is:
- Damaged.
- Faulty or defective.
- Different from the product ordered.
- Missing from the order.
- Short dated where the short date was not disclosed before purchase.
- Otherwise not compliant with an applicable consumer guarantee.
Where practical, please keep food products unopened while we review your claim, unless opening the product was reasonably necessary to identify the issue.
Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged or incorrect, please notify us as soon as reasonably possible.
We ask customers to report visible delivery damage or order discrepancies within 24 hours where possible. Prompt notification makes it easier for us to investigate the issue with our warehouse and delivery carrier.
The 24-hour request is an administrative reporting timeframe and does not remove rights that may otherwise apply under Australian Consumer Law.
Please provide:
- Your order number.
- The affected product and quantity.
- Clear photographs of the product.
- Photographs of the outer and inner packaging where relevant.
- A description of the problem.
After assessment, the appropriate resolution may include:
- Replacement.
- Repair where appropriate.
- Refund.
- Exchange.
- Store credit where agreed.
If goods are confirmed to have a problem for which Fun Foods Direct is responsible, we will cover or reimburse reasonable required return-shipping costs where applicable.
Missing Items & Short Deliveries
Please report missing products or short deliveries as soon as you identify the issue, preferably within 24 hours of delivery.
Please provide:
- Your order number.
- The product and quantity you believe is missing.
- Photographs of the parcel as received.
- Photographs of the contents of the parcel.
Prompt notification assists us in checking warehouse records, packing information, parcel weights and carrier information.
Late Deliveries & Carrier Delays
Delivery dates and transit timeframes displayed on our website are estimates unless expressly stated otherwise.
Delivery may occasionally be affected by courier network conditions, severe weather, peak trading periods, emergencies, public holidays or other events.
If your order is delayed, we will assist with reasonable tracking enquiries and, where appropriate, investigations with the delivery carrier.
Eligible delayed orders may also qualify under our separate Delivery Guarantee.
Return-to-Sender Parcels
A parcel may be returned to us because of:
- An incorrect or incomplete delivery address.
- Failure to collect the parcel.
- Refusal of delivery.
- Unsuccessful delivery attempts.
Where a parcel is returned for a reason attributable to the customer and a refund is approved, reasonable original shipping and carrier return costs may be deducted, together with the applicable 15% change-of-mind restocking fee where the return is treated as a voluntary change-of-mind return.
If you would like the order dispatched again, a new delivery charge will generally apply.
Final Sale & Clearance Products
Products clearly identified as Final Sale or clearance cannot be returned because you have changed your mind.
This does not affect any remedy available where the product is faulty, incorrectly supplied or otherwise fails to satisfy a consumer guarantee that applies by law.
Refund Processing
Once an applicable return or refund has been approved:
- Refunds will generally be issued to the original payment method.
- The time for funds to appear will depend on your bank or payment provider.
- Original shipping is generally not refunded for voluntary change-of-mind returns.
- A 15% restocking fee applies only to approved change-of-mind returns where specified.
- A 5% voluntary cancellation fee may apply to eligible cancellations as described above.
- Fees will not be applied where inconsistent with your rights under applicable law.
Product Warranty
Unless otherwise stated on the relevant product page, selected eligible products may include a 30-day Fun Foods Direct express warranty.
This express warranty is in addition to, and does not replace or limit, any rights or consumer guarantees that may apply under Australian Consumer Law.
The express warranty does not cover problems caused by:
- Misuse or use contrary to supplied instructions.
- Incorrect or unsuitable storage.
- Normal wear and tear.
- Accidental damage occurring after delivery.
- Incorrect preparation, handling or mixing.
- Unauthorised modification where relevant.
Your Consumer Rights
Nothing in this Refunds & Returns Policy is intended to exclude, restrict or modify a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Submit a Return or Refund Request
Use the form below for cancellations, returns, damaged products, incorrect products, shortages and refund enquiries. Providing complete information and photographs where relevant will help us review your request faster.
Please note that approved change-of-mind returns are subject to a 15% restocking fee, the customer is responsible for return freight, and the original shipping charge is generally non-refundable. Food products and Final Sale products cannot be returned for change of mind.
Returns & Refunds Request Form
Need Help With a Return?
Contact our team if you need assistance before submitting your request. Please have your order number available.
1800 270 210
contact@funfoodsdirect.com.au
St Marys, NSW, Australia
