Refunds & Returns
We want every Fun Foods Direct order to arrive as expected. If something is not right with your order, contact us and our team will work with you to resolve the issue as quickly and fairly as possible.
Last updated: 13 April 2026
Your Australian Consumer Law Rights
The timeframes, restocking fees and return-shipping conditions for change-of-mind returns do not limit rights or remedies available under Australian Consumer Law where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Order Cancellations
If you wish to cancel an order, contact us as quickly as possible. A voluntary cancellation requested after an order is submitted may incur a 5% cancellation fee for payment processing, administration and warehouse costs.
The cancellation fee does not apply where a refund is required by law or where the cancellation results from an error by Fun Foods Direct. If an order has already been packed, dispatched or handed to a carrier, cancellation may no longer be possible.
Change-of-Mind Returns
We may accept eligible change-of-mind returns for non-food products where you contact us within 7 days of receiving the goods.
- Product must be unused, unopened and in original packaging.
- Product must be clean, complete and resaleable.
- You are responsible for return shipping costs.
- Original shipping is not refundable.
- A 15% restocking fee is deducted from an approved refund.
Please do not return goods until our team has approved the return and provided instructions.
Change-of-Mind Example
If an eligible $100 product is approved for a change-of-mind return, the 15% restocking fee would be $15. The refund for the product would therefore be $85, excluding original delivery and return freight.
Food Products
Due to food safety and hygiene requirements, food products cannot generally be returned simply because you have changed your mind.
This does not affect your rights where a food product is damaged, faulty, different from the product ordered, missing, short dated where not disclosed, or otherwise does not meet an applicable consumer guarantee.
Damaged, Faulty or Incorrect Items
Please contact us as soon as possible and provide clear photos of the parcel, packaging and products where relevant. Keep the items and packaging until we have reviewed the issue and provided instructions.
Where appropriate, we may offer a replacement, refund, repair or other remedy in accordance with applicable consumer law.
Refunds & Returns FAQ
How do I request a return?
Contact our team with your order number, product details and reason for the request before returning anything.
Can I return food products?
Food products cannot generally be returned for change of mind, but we will assess genuine issues including damaged, faulty or incorrect goods.
Who pays return shipping?
For approved change-of-mind returns, the customer is responsible for return freight. Consumer-law remedies may differ where a product has a genuine fault.
When will I receive my refund?
Approved refunds are processed after returned goods have been received and inspected, where inspection is required.
Need Help With a Return?
Contact our team if you need assistance with a return, refund or order issue. Please have your order number available.
1800 270 210
contact@funfoodsdirect.com.au
St Marys, NSW, Australia